Frequently Asked Questions

 

GENERAL QUESTIONS  |  ABOUT US  |  FILE SETUP ORDERING  |  SHIPPING

 

GENERAL QUESTIONS

  1. I AM TAX EXEMPT. HOW CAN I SUPPLY PROOF OF MY TAX EXEMPTION?


      • If you qualify for tax exemption, we can produce your orders while recognizing your tax exempt status! To file your tax exempt status with us, download this Arizona Form 5000 Tax Exemption form, fill it out and send it back to  orders@artistexpress.net. We will notify you if we approve of your tax exempt status. Once we notify you of our approval of your tax exempt status, place your order with us, and enter in your Tax Number at checkout, and sales tax will be removed from your order!

     

  2. I CAN’T FIND MY ANSWER HERE. HOW CAN I SUBMIT MY QUESTION AND HAVE IT ANSWERED BY A SPECIALIST?


      • There are multiple ways! First, in the comments section on the F.A.Q. page, feel free to ask any question you don’t see, and we will answer it and add it to our F.A.Q. section. Second, if you prefer, email orders@artistexpress.net with your question, and we will answer you immediately!

     

  3. HOW CAN I CHANGE OR RESET MY PASSWORD?


      • To change your password, click here. To reset your password, contact us at orders@artistexpress.net and we will reset it for you immediately!

     

  4. I FOUND AN ISSUE WITH YOUR WEBSITE. HOW CAN I REPORT IT?


      • Well thank you for even considering! To let us know what issue you are experiencing or have found with our website, please email adelaney@artistexpress.net and let us  know what you have found. We will do our best to fix the issue and take care of it for you!

     

  5. CAN ARTISTEXPRESS HELP ME WITH MY DISTRIBUTION?


      • Absolutely! DistributionExpress, our new offering, will print the posters your customers buy from your online store ON DEMAND as each order comes in! We will also ship out your monthly Patreon orders! You supply us with shipping details, and we package and mail out your customer’s order with YOUR COMPANY NAME on the shipping label, on your behalf! Read more about it here.

     

  6. WHAT KIND OF PRODUCTS DOES ARTISTEXPRESS OFFER?


     

  7. WHAT IS ARTISTEXPRESS’ PRIVACY POLICY?


      • ArtistExpress handles time-sensitive and limited edition products from our customers. In doing so, we DO NOT share any pictures, print files, printed product, information or anything that would compromise your product before your street date. We maintain and take confidentiality VERY serious. ArtistExpress keeps print files of ALL products our customers print through us by default. On request, we will destroy and delete any files you no longer want us to keep.
      • ArtistExpress does not sell or give out customer data or information to any 3rd party. This includes account information, trade secrets, upcoming project information and payment information.

     

  8. IS THERE ANYTHING ARTISTEXPRESS REFUSES TO PRINT?


      • ArtistExpress can print XXX and edgy material, provided it does not deal with or explicitly show any form of child abuse, rape, or materials that can be used for or would constitute hate speech. Determinations are made by our staff as to what is considered unprintable, and we will notify you about our decision after reviewing your files. We will give you a chance to explain or clarify your point of view versus our decision on the content, and will make a determination based on the appeal.

     

  9. WHAT TYPE OF PRICING INCENTIVES DO YOU OFFER?


      • Our pricing is incentive based, so the more you order, the more you save. We offer tiered pricing at quantities starting at 1, then jump up to 10, 25, 50, 100, 250, 500, 1000+, etc.. For much larger print runs, contact us at orders@artistexpress.net so we can get you a custom quote! We offer ad discounts for our books as well. By advertising ArtistExpress in your books, it helps spread the word about us, and we feel the need to thank you for this by giving you a 3% discount on your order! Make sure to use the coupon code ADDISCOUNT at checkout to get the proper discount.

     

  10. IS THERE A REFERRAL BONUS?


      • Yes there is! For each referral we receive from you, ArtistExpress will throw in 5 FREE prints with your order!

 

ABOUT US

  1. WHO IS ARTISTEXPRESS?


      • ArtistExpress is composed of a group of printing and comic aficionados (i.e. nerds) with years of knowledge and experience in the printing and comic industry.ArtistExpress is managed by both John Brouwer and Anthony Delaney. John has had many successful years of experience owning and growing his own print and lettershop, and is versed well in the business aspect of the printing world. His contributions and fundamental understanding of what works in the print industry is what has led to the creation of ArtistExpress. Anthony is also an artist in addition to a print specialist, who uses the very products ArtistExpress provides! Armed with an understanding of what our customers SPECIFICALLY need to help them succeed, from working the convention circuit to online sales, we are the go-to place for taking care of all of your needs. You can find his artwork at http://ayedeestudio.com.

     

  2. WHAT IS ARTISTEXPRESS?


     

  3. WHEN DID ARTISTEXPRESS START?


      • ArtistExpress was founded in October of 2014, and has been producing high quality products for our artists, creators and cosplayers ever since!

     

  4. WHERE IS ARTISTEXPRESS LOCATED?


      • Artist Express is located in Tempe, Arizona. We are a closed-door production facility, but we do allow product pickup for local customers. For pickup information, please email us at orders@artistexpress.net or call us at 480.999.4278.

     

  5. WHY DOES ARTISTEXPRESS EXIST?


      • ArtistExpress exists to serve artists, creators, models and cosplayers alike by offering a one-stop shop for everything you need, be it supplies, products, or information. We know the rigors of working the convention circuit, getting your products into the stores, keeping costs down and trying to do all this while maintaining a shoestring budget. We offer products with amazing quality and service, and are completely dedicated to serve you and the art community as a whole!

 

FILE SETUP

  1. WILL MY COLOR GRADIENTS HAVE BANDING?


      • Color banding is an issue that occurs in the setup of your art file. Our printing will print your files exactly as they are sent to us, and if there is gradient banding in the setup of gradients in your art file, they will appear in print. If not, there won’t be any banding in the print.

     

  2. DO YOU CHARGE ANY SETUP FEES?


      • We charge setup fees only for non-Print Ready artwork. Artwork for Posters, Flyers, Business Cards, Sketch Cards, or any other flat, non-bound product runs $1.00 per image, and is a one time setup fee for that product. We would keep the Print Ready version indefinitely, and allow you to keep a copy of it for yourself as well. Artwork for Comic Books, Manga, Magazines and Paperbacks run $.50 per page, and is a one time setup fee for that product. We would keep the Print Ready version indefinitely, and allow you to keep a copy of it for yourself as well. You can request Artwork Layout services here.

     

  3. WHAT ARE CONSIDERED “PRINT READY” FILES?


      • Print Ready files are files sent to us with the proper configuration for printing. These files include the following:

        Color Mode: Printing is done via CMYK color mode. RGB color mode is for viewing your file on the screen or web. CMYK files produce the most accurate colors during printing.

        DPI: 300DPI is strongly recommended for printing. Anything under 300DPI can produce pixelation in your image. 72DPI is usually used for screen or web viewing.

        Size: Images must be at the intended size for print. If an image is submitted as an off size, for instance 12″x17″, with the intent of making it into an 11″×17″ print, there will be an inch of it that will be cutoff, possibly creating undesired results for you.

        If you want to print something in a size that is not listed, use the next size up when ordering, and be sure to specify in the order notes what you would like the finished size to be.

        Bleed: Images must be at the intended size for print with an extra .125″ on all sides for full bleed. If an image is 11″x17″, be sure to submit the artwork at 11.25″x17.25″, with the expectation that the .125″ on all sides will be trimmed off.

     

  4. WHAT IS BLEED AND HOW DO I USE IT?


      • The term “bleed” applies when any color or line elements in your artwork extends to the absolute edge of the sheet. If your artwork does not require bleed (i.e. no color or lineart extending to the edge of the print), send in your files at the intended size you want. If your artwork is full bleed, send artwork to us all with an extra .125″ on all 4 sides for full bleed. That extra .125″ will be cut off in production. Not having bleed setup in your file could result in a slight white reveal on one more more edges of your work, which would be undesirable.Be sure not to include any pertinent text or art elements (artist signature, focal text, etc.) in that space, or it will be cut.With that said, for these finished sizes, send us your artwork at the full bleed size listed in bold:
        • 5″x7″ – 5.25″x7.25″
        • 8.5″x5.5″ – 8.75″x5.75″
        • 6″x9″ – 6.25″x9.25″
        • 6″x10″ – 6.25″x10.25″
        • 6.5″x10″ – 6.75″x10.25″
        • 6.625″x10.25″ – 6.875″x10.5″
        • 7″x10″ – 7.25″x10.25″
        • 8″x10″ – 8.25″x10.25″
        • 8.5″x11″ – 8.75×11.25″
        • 9″x12″ – 9.25″x12.25″
        • 11″x14″ – 11.25″x14.25″
        • 11″x17″  –11.25″x17.25″
        • 12″x18″ – 12.25″x18.25″
        • Comic Book Pages – 6.875″x10.5″

        Note: we also do custom sizes up to 13″x19″. For any custom size, just be sure to add the .125″ on all sides to account for bleed.

        If you're using Illustrator or InDesign, you can set the bleed settings for your PDF when exporting the file. Set it to .125" for all four sides.
        If you’re using Illustrator or InDesign, you can set the bleed settings for your PDF when exporting the file. Set it to .125″ for all four sides.

         

        For 13″x19″ prints, we do not currently offer full bleed for this size. If you are setting up for this size, keep in mind there will be a .25″ white border on all sides of your artwork. For best results, please set these files up no larger than 12.5″x18.5″.

     

  5. WHAT IS THE BEST WAY TO MAKE SURE MY FILES PRINT WITH THE BEST COLOR QUALITY?


      • A spread is two facing pages of a book. Open a book, there’s a left page and a right page. That right there is called a spread, and consists of the two pages. A page would be only one of the two sides that would make up the spread.

     

  6. WHAT IS THE DIFFERENCE BETWEEN PAGES AND SPREADS?


    • For best color results, please send us your artwork in CMYK color space. We can still accept RGB files, however there is no guarantee on how the colors will turn out in print. Usually RGB prints a bit darker than what is seen on screen.

     

    • DO YOU OFFER DIGITAL PROOFS?


        • Yes we do, and they are available by request for artwork ArtistExpress lays out to Print Ready standards. Make sure to request it in the Order Notes section at checkout.

       

    • HOW MANY PAGES CAN MY BOOK BE?


        • Stapled books can be a maximum size of 48 interior pages, while our paperbacks offer up to 256 interior pages. For stapled books, page counts must be an increment of four (4, 8, 12, 16, 20, 24, 28, 32, 36, 40, 44, 48), whereas paperbacks must be an increment of two (50, 52, 54, 56 etc.). Stapled books print with four pages on a sheet, so if there is anything other than that, there could be blank white pages mixed with your interiors. Paperbacks print with two pages per sheet, and the same process applies.

       

    • CAN I PRINT A MIXTURE OF BLACK & WHITE PAGES AND COLOR PAGES?


        • If you book has a mixture of color pages and black & white pages, the pages all count as full color. However, if there are only black & white pages, the pages all count as black & white.

     

 

ORDERING WITH US

    1. WHAT IS YOUR TURNAROUND TIME ON ORDERS?


        • Our turnaround time for our orders are:
          • 1-1000 Comic Books (Stapled): 1-3 Business Days + Shipping
          • 1000+ Comic Books (Stapled): 3-5 Business Days + Shipping
          • Paperbacks: 3-5 Business Days + Shipping
          • Posters (Including Large Format): 1-3 Business Days + Shipping
          • Flyers: 1-3 Business Days + Shipping
          • Business Cards and Sketch Cards: 1-3 Business Days + Shipping

          Rush orders are available. Email us at orders@artistexpress.net if you are needing to place an expedited order.

          NOTE: Extenuating circumstances may cause turnaround time to be delayed an extra day. This can happen due to equipment maintenance or malfunction or an upcoming holiday.

       

    2. HOW DO I PLACE AN ORDER?


        • Placing an order with us is very easy! All of our products are listed here. From our shop, select the product you would like to order, and follow the instructions on the product page, and add them to the cart. Once you have selected all of the products you would like to order, you can proceed to checkout. If you would like to make changes to the quantities or products you have in your cart, you can make those changes before checkout by viewing your cart and changing the product quantity or removing the product completely.

       

    3. HOW DO I SUBMIT MY ARTWORK?


        • There are a few different ways to submit your artwork for your order. When you are ordering a product, the product page has a line asking if you have printed your file or group of files with us before. If you haven’t, select “no”, and in the text box that pops up, paste a link to your files. This link can be from Dropbox, Google Drive or whichever FTP you want to use to send us these files. You can also email links to your files to orders@artistexpress.net, if you don’t have them ready at the time you place the order.

       

    4. HOW DO I MAKE SURE MY FILES ARE PRINT READY?


        • Print Ready files are files sent to us with the proper configuration for printing. These files include the following:

          Color Mode: Printing is done via CMYK color mode. RGB color mode is for viewing your file on the screen or web. CMYK files produce the most accurate colors during printing.

          DPI: 300DPI is strongly recommended for printing. Anything under 300DPI can produce pixelation in your image. 72DPI is usually used for screen or web viewing.

          Size: Images must be at the intended size for print. If an image is submitted as an off size, for instance 12″x17″, with the intent of making it into an 11″×17″ print, there will be an inch of it that will be cutoff, possibly creating undesired results for you.

          If you want to print something in a size that is not listed, use the next size up when ordering, and be sure to specify in the order notes what you would like the finished size to be.

          Bleed: Images must be at the intended size for print with an extra .125″ on all sides for full bleed. If an image is 11″x17″, be sure to submit the artwork at 11.25″x17.25″, with the expectation that the .125″ on all sides will be trimmed off.

       

    5. DO YOU PROVIDE PRINT READY ARTWORK LAYOUT SERVICES?


        • Yes we do! We charge setup fees only for non-Print Ready artwork. Artwork for Posters, Flyers, Business Cards, Sketch Cards, or any other flat, non-bound product runs $1.00 per image, and is a one time setup fee for that product. We would keep the Print Ready version indefinitely, and allow you to keep a copy of it for yourself as well. Artwork for Comic Books, Manga, Magazines and Paperbacks run $.50 per page, and is a one time setup fee for that product. We would keep the Print Ready version indefinitely, and allow you to keep a copy of it for yourself as well. You can request Artwork Layout services here.

       

    6. HOW DO YOU SHIP YOUR PRODUCTS?


        • Comic Books and Paperback orders are shipped shrink wrapped AND bubble wrapped in a sturdy, 200lb. tested box. Depending on the quantity of your order, we will double these boxes into a larger shipping box, for double wall protection.
          Posters, Cards, Flyers, etc. are shipped shrink wrapped and padded in our sturdy, 200lb. tested corrugated boxes. Larger orders are placed in a box within a box to accommodate extra weight and dimension. Orders are boxed to maximize the volume of our boxes, and to reduce the amount of boxes necessary to ship your order to you. In addition, they are packaged to minimize as much potential damage and rough handling in transit as possible.

       

  1. WHAT METHODS OF PAYMENT DO YOU ACCEPT?


      • We accept Credit and Debit transactions from Visa, MasterCard, American Express and Discover. We also take payments via PayPal! All options are available at checkout.

     

  2. HOW CAN I NUMBER MY BOOKS AND/OR PRINTS?


      • You can sequentially number your products with our Product Numbering Service! On the product page, select the option for numbering. From there, type in the name of the product to be numbered, and the sequence you would like the product numbered to (1-100/100, 1-10/10, AP1-5, etc.), and where you would like the numbering placed on the product. Numbering can be Alpha-Numeric, meaning we can use numbers and letters for your Limited Edition Numbering. If you have a specific font you would like to use, please include a link to the file via Dropbox, Google Drive or whichever FTP you prefer. You can also email us with an attachment of the font to orders@artistexpress.net. We can take .ttf or .otf font files for your numbering.

     

  3. HOW DOES YOUR PRICING STRUCTURE WORK?


      • Our pricing is incentive based, so the more you order, the more you save. We offer tiered pricing at quantities starting at 1, then jump up to 10, 25, 50, 100, 250, 500, 1000+, etc.. For much larger print runs, contact us at orders@artistexpress.net so we can get you a custom quote! We offer ad discounts for our books as well. By advertising ArtistExpress in your books, it helps spread the word about us, and we feel the need to thank you for this by giving you a 5% discount on your order! Make sure to use the coupon code ADDISCOUNT at checkout to get the proper discount.

     

  4. CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN SUBMITTED?


      • Changes made to your order after submission can be made, but are strongly advised against if all possible. If the order has begun printing or assembly, you will be responsible to cover the costs of the product that has already been printed in order to change your order. In addition, if you make any changes to your order after submission, our turnaround time will be extended the necessary amount of time to accommodate the production of your order. This can affect your deadlines if you are needing your order for a specific show or time sensitive function. PLEASE make sure your order is 100% complete and accurate, with all files available and sent to us BEFORE placing it with us, to save any confusion or disappointment from a potentially undesirable customer experience. This is VERY important to making sure we can accommodate our turnaround time and meet your expectations. Email us at orders@artistexpress.net if you need to request a change to your order.

 

  1. CAN I GROUP MY ORDER WITH ANOTHER CUSTOMERS?


      • Sure! Grouped orders would be paid with one method of payment, much like any regular order. Between multiple customers ordering the same types of products, the price per product will drop and you will be able to save even more on your order! Be sure to name your files accordingly, so there is no confusion between who’s files belong to who. That way, when we package them, we can keep each portion separate. Any arrangements about payment would be made between the people grouping the files together, and is not the responsibility of ArtistExpress.
  2. DO YOU OFFER CUSTOM OPTIONS FOR MY ORDER?


      • We know we can’t possibly list every single configuration we offer on the site, but yes, yes we do! Before placing your order, contact us at orders@artistexpress.net to see if we can produce what you are looking for!

 

SHIPPING

    1. HOW DO YOU SHIP YOUR PRODUCTS?


        • Comic Books and Paperback orders are shipped shrink wrapped AND bubble wrapped in a sturdy, 200lb. tested box. Depending on the quantity of your order, we will double these boxes into a larger shipping box, for double wall protection.
          Posters, Cards, Flyers, etc. are shipped shrink wrapped and padded in our sturdy, 200lb. tested corrugated boxes. Larger orders are placed in a box within a box to accommodate extra weight and dimension. Orders are boxed to maximize the volume of our boxes, and to reduce the amount of boxes necessary to ship your order to you. In addition, they are packaged to minimize as much potential damage and rough handling in transit as possible.

       

    2. CAN YOU SHIP TO MY DISTRIBUTOR?


        • Absolutely! As long as the address is valid, we can ship your order to wherever you designate, including your distributor! When checking out, be sure to put their company information in the Shipping Address fields.

       

    3. CAN YOU SHIP TO CONVENTIONS OR HOTELS?


        • Absolutely! As long as the address is valid, we can ship your order to wherever you designate, including conventions or hotels! When checking out, be sure to put their information in the Shipping Address fields.

       

    4. CAN I PICK UP MY ORDER FROM YOUR FACILITY?


        • Absolutely! We allow local pickup at our facility. Make sure in your cart or checkout you specify the “Pickup from our Office” option for your shipping method and we will hold it at our office for you to pick it up! Pickup time is between 9:00AM-3:45PM MST. Email us at orders@artistexpress.net or call us at 480.999.4278 for information.

 

  • WHERE DOES ARTISTEXPRESS SHIP?


      • ArtistExpress ships anywhere in the world! As long as the address is valid, we can ship your order to wherever you designate! Our website only offers limited international shipping options. If you live outside of what is listed on the site, please email us at orders@artistexpress.net and we can help get your order going!